Last updated: October 2026
We want you to be happy with your order. This policy follows South African consumer law (the Electronic Communications and Transactions Act and the Consumer Protection Act), and nothing in it limits your rights under those laws.
Because you buy from us online, you may cancel your order within 7 days of receiving it, without giving a reason and without penalty.
If a product is faulty, damaged, unsafe or not what you ordered, you may choose a replacement, a repair, or a refund. Tell us within 6 months of delivery. In this case, we cover the cost of returning the product. For faster help, include photos of the product and the packaging.
If you have not received your order yet and want to cancel, email hello@greenplace.co.za as soon as possible. If it has not been dispatched, we will cancel it and refund you in full.
Refunds go back to the payment method you used at checkout. Depending on your bank, they can take a few business days to appear. Delivery fees are refunded when we are at fault, or when the whole order is cancelled before dispatch.
Email us at hello@greenplace.co.za and we will respond as soon as we can.